We're delighted that you've chosen our Vividmoo Blender! Your safety and satisfaction are very important to us. Here are some key instructions in a Q&A format to assist you in using your new appliance effectively:

 1、 How to Charge the Blender?
Guidelines: Ensure the blender's machine head and bottle body are firmly screwed together before charging. Avoid charging if the machine head is detached or loosely attached. For full power, the recommended charging time is at least 3 hours.

 2、How to Operate and Start the Blender Correctly?
After fully charging the blender, make sure the machine head and bottle body are tightly connected. To start blending, quickly double-press the power button within one second.

3、Why Doesn't the Blender Complete the Whole Procedure When Used?
When you press the power button once, the blender will activate briefly for about 15 seconds and then stop. This is a standard operation, indicating that the blender isn't ready for full functionality.

 4、What is the Right Operation for Optimal Blending?
For the most effective blending, double-click the power button. The blender will operate continuously for approximately 45 seconds, which is the ideal time for blending. If you desire a smoother consistency, simply double-click the power button again for additional blending.

 Kindly Note:
 The blender won't charge, rotate, or operate correctly if the machine head and bottle body are not properly screwed together.

 Should you have any questions or require assistance, our customer service team is ready to help. Enjoy your blending journey!

Seeking the ideal nugget ice maker? Whether it's your initial setup or you're exploring the best models on the market, our guide spans from insights on popular brands like NewAir and Opal to practical tips for homemade nugget ice.

Before First Use:

1、 Unpacking and Accessory Verification:
As you unbox your new ice maker, make sure all components are present, including the ice basket and scoop. Any missing items? Contact customer service immediately.

2、Ensuring Level Placement:
To avoid operational issues, position your ice maker on a flat, stable surface. This step is vital for optimal functioning.

3、 Proper Angling: Maintain the ice maker's angle below 45°C. Avoid inverting the appliance as it can damage the compressor. If the machine has been transported, let it rest for 2 hours before use to allow internal fluids to stabilize.

4、 Selecting the Right Spot:
 Your ice maker should be on a dry, even surface, away from heat sources like ovens or heaters. Keep a clearance of at least 6 inches around the device for good airflow.

5、 Filling the Water Reservoir:
Use only room temperature or cold water. Filling with hot water could harm the machine.

6、Temperature Awareness:
 Operate the ice maker in environments above 41°F/5°C to ensure proper functionality.

7、 Initial Cleaning Protocol:
Before its first use, clean your nugget ice maker following the 'Cleaning and Maintenance' instructions.

 8、 Daily Cleaning Solution:
Mix one teaspoon of household bleach with five cups of water for daily cleaning.

9、 Monthly Mineral Deposit Removal:
Use white vinegar instead of the bleach solution for monthly cleaning. Activate the cleaning function for about 5 minutes, then unplug and let the vinegar sit in the unit for over 12 hours.

 This guide is designed to help you smoothly set up and maintain your nugget ice maker, ensuring you can enjoy perfect ice at home anytime.

Please follow these simplified steps for troubleshooting your VIVIDMOO Smart Litter Box:

1、 Review the User Manual & Check WiFi:
Begin with a careful read of the user manual. Make sure you have a strong 2.4GHz WiFi signal where the litter box is located.

2、Check Power Connection:
Ensure the litter box is properly plugged into a power source. If it uses batteries, replace them to ensure a consistent power supply.

3、Reset the Device:
(Attention: After disconnecting and restarting the power, the litter box will automatically reset to its original factory settings.)
Turn off the litter box and wait a few minutes. Turn it back on, keeping about 2 meters away to avoid disrupting the sensor.

4、Update the App:
Delete the old app version and download the latest one from VIVIDMOO PET App on Google Play. Regular updates fix bugs and improve performance.

5、Reconnect to the App:
Follow the manual’s instructions to reconnect the litter box to the app. This might include removing and re-adding the device in the app.

6、Refer Back to the Manual:
For specific issues, consult the user manual's troubleshooting section.

7、Contact Customer Support:
If problems continue, contact our customer support. Provide them with detailed information about your issues for better assistance.

8、Video Documentation (Optional):
We recommend visiting our YouTube channel for helpful reference videos. Watching these can guide you in inspecting your device and linking it with the app, providing valuable insights for our technical team to better understand and efficiently resolve your issue.

By following these steps, you should be able to resolve most issues with your VIVIDMOO Smart Litter Box. If you need further assistance, our customer support team is here to help.

1. Understanding the Importance of High-Fiber Produce:
High-fiber fruits and vegetables are not just nutritious but also ideal for efficient juicing. They provide structure and help in extracting maximum juice.

2. Instructional Video on YouTube:
We have a dedicated video on our YouTube channel that demonstrates the best practices for juicing high-fiber produce in your VIVIDMOO Juicer.

3. Step-by-Step Assembly Guide: The video includes detailed instructions on how to assemble your VIVIDMOO Masticating Cold Press Juicer correctly for optimal use.

4. Tips for Juicing High-Fiber Foods:
 Learn how to effectively process fibrous ingredients like kale, celery, apples, and carrots to get the most out of their nutritional value.

5. Cleaning and Maintenance:
 The tutorial also covers essential cleaning tips post-juicing, especially important when dealing with high-fiber residue.

6. Enhancing Your Juicing Experience:
 These guidelines are designed to enhance your juicing experience, ensuring you enjoy delicious and healthy juices every time.

7. Maximizing Juicer Performance and Longevity:
Following these steps will not only yield better juice but also maintain the longevity and efficiency of your juicer.

We encourage you to view this informative video to fully harness the potential of your VIVIDMOO Masticating Cold Press Juicer, especially when using high-fiber ingredients.

Thank you for reaching out to us regarding your VIVIDMOO appliance. We're committed to ensuring that all our customers enjoy their products to the fullest, and we're here to help resolve any issues you may be experiencing.

To assist you efficiently, we've outlined a simple process for addressing your concerns:

1、 Video Demonstration:
Please record a brief video showing the issue with your appliance. This will help us understand the problem more clearly.

2、 Provide Order Details: Along with your video, kindly include the order number of your product. This is essential for our records.

3、 Evaluation:
Once we receive your video and order details, our team will review them to determine the best course of action.

4、 Product Return (If Necessary):
Should we need to examine your appliance further, we'll ask you to send it back to us. We will provide detailed instructions on how to pack and ship the item safely.

5、 Inspection:
Upon receiving your returned appliance, our experts will conduct a thorough inspection.

6、 Replacement Process:
If a defect or issue is confirmed, we will promptly arrange for a replacement to be sent to you. You will also receive a tracking number to monitor the shipment of your new appliance.

 7、Feedback:
After you receive the replacement, please confirm that everything is in order and functioning as expected.

 We apologize for any inconvenience this issue may have caused and appreciate your understanding and cooperation. Rest assured, we are dedicated to providing a quick and satisfactory resolution.

 Please feel free to reach out to our customer service team at service@vividmoo.com if you have any questions or need further assistance. Sincerely,

Vividmoo Inc. provides a 90-day money-back guarantee for all purchases made directly from their online store. Products can be returned within 90 days of receipt for a full refund of the purchase price, excluding original processing and handling fees.

To return a product, send it back within 90 days of receipt with the original receipt and a signed letter stating your full name, telephone number, address, and reason for return. Contact Vividmoo's customer service at service@vividmoo.com for a pre-paid mailer for your return.

Yes, worn, used, or altered merchandise cannot be returned or exchanged. Additionally, merchandise showing physical damage is not eligible for return under this policy.

For purchases made through PayPal, refunds will be processed via PayPal. If the PayPal account is closed or unable to receive funds, a bank check will be issued, which may delay the receipt of your refund.

Once the returned merchandise is verified to meet resale conditions, Vividmoo will process the refund within 3 working days. Please note that shipping and handling charges are non-refundable, and you are responsible for any shipping costs related to returning machines and/or parts.