Privacy Policy
Effective Date: Dec. 2023
Vividmoo Inc. ("Vividmoo," "we," or "us") is dedicated to keeping our customers informed about the utilization of the information gathered from you through our Websites, email communications, social media pages, products, and related mobile applications (collectively referred to as the "Media"). We reserve the right to modify or supplement this privacy policy, and we recommend periodic review.
This Privacy Policy is designed to provide you with information on how we collect, use, disclose, and store your information when you:
- Access or use our websites, including product orders and downloading materials such as product manuals and FAQs.
- Utilize our products, services, or applications (referred to as the "Services").
- Participate in research surveys or testing.
- Opt in to receive marketing communications or offers.
- Register your products with us.
- Apply for a position with us.
How do we get information?
We collect personal information directly from you for various reasons, including:
- Browsing our websites
- Registering your product or warranty
- Seeking advice on purchasing our products
- Subscribing to our marketing and product communications
- Participating in product reviews, research, or testing
- Contacting us for customer support or technical assistance
- Applying for a job with us
Submitting a request through our 'exercise your rights' web form
We collect personal information from your devices using tracking tools such as browser cookies, pixels, and web beacons to automatically gather information about you. For more information about these tools and your choices, please refer to our Ad and Cookie Notice.
We receive information about you from other sources, including vendors, business and marketing partners, and social media platforms that provide us with information collected directly or indirectly from you. We may also process information provided by third parties who have obtained your consent to share your data.
We may combine offline and online information, as well as aggregate your information with other consumers' information to understand preferences and trends over time.
How do we get information?
Our Privacy Policy is designed to provide you with information regarding the collection, usage, disclosure, and storage of your information when you engage in any of the following activities:
- Accessing or using our websites, which includes product order transactions, downloading materials such as product manuals and FAQs.
- Utilizing any of our products, services, or applications (collectively referred to as the "Services").
- Participating in research surveys or testing.
- Signing up to receive marketing communications or offers.
- Registering your products with us.
- Applying for a position with us.
We collect personal information from your devices. We use tracking tools like browser cookies, pixels, and web beacons to automatically collect information about you. To learn more about these tools and your choices, click here to read our Ad and Cookie Notice.
We receive information about you from other sources. Other parties may give us personal information about you. For example, we receive personal information from vendors we hire to work on our behalf. These other parties may also include business and marketing partners and social media platforms that give us information they have collected either directly or indirectly from you. We may also process information provided by third parties who have obtained your consent to share your data.
We combine information. We may combine information that we have collected offline with information we collect online. Or we may combine information we get from another party with information we already have. We may also aggregate your information with other consumers’ information to understand preferences and trends over time.
What personal information do we collect?
Websites or Services:
- When you visit our website, we collect technical data about your equipment, browsing actions, and patterns, including your IP address, login data, browser type, time zone, location, and more. We may also collect your precise location and general location using cookies and similar technologies.
- If you place an order, we collect your name, address, telephone number, email address, and payment information.
- Subscribing to our marketing communications requires providing your email address and phone number based on your choice. We may use your email address for additional advertising purposes with our partners.
- Interactions with our customer service may be recorded/stored for quality and training purposes.
- Feedback provided via post-contact survey is stored to improve our services.
- Participation in our Consumer Insights or Product Review program involves collecting your name, contact information, and additional personal details for research purposes.
- Information posted on social media may be collected if publicly available. Data collected through these platforms is governed by the privacy policy of the company providing the feature.
- When applying for employment, we collect and store your cover letter, resume, interview information, and further details to support your suitability for the role.
- Aggregated demographic data may be received from third-party providers to enhance user experience.
- Visits to our office may be recorded on CCTV for security purposes.
- Using the collected personal information, we may draw inferences about your preferences and characteristics.
Registered products and apps:
- Smart products may transmit usage data wirelessly to VIVIMOO, including device statistics and technical information when connected to the VIVIDMOO mobile app.
- When registering your product with the VIVIDMOO mobile app, information about product and app usage, technical specifications, crashes, and usage patterns may be collected and maintained.
- Smart products do not transmit information without user consent and connection to WiFi or the Internet. Users can use smart products without WiFi transmission by disconnecting or not connecting to WiFi at all.
How do we get information?
Our Privacy Policy is designed to provide you with information regarding the collection, usage, disclosure, and storage of your information when you engage in any of the following activities:
- Accessing or using our websites, which includes product order transactions, downloading materials such as product manuals and FAQs.
- Utilizing any of our products, services, or applications (collectively referred to as the "Services").
- Participating in research surveys or testing.
- Signing up to receive marketing communications or offers.
- Registering your products with us.
- Applying for a position with us.
We collect personal information from your devices. We use tracking tools like browser cookies, pixels, and web beacons to automatically collect information about you. To learn more about these tools and your choices, click here to read our Ad and Cookie Notice.
We receive information about you from other sources. Other parties may give us personal information about you. For example, we receive personal information from vendors we hire to work on our behalf. These other parties may also include business and marketing partners and social media platforms that give us information they have collected either directly or indirectly from you. We may also process information provided by third parties who have obtained your consent to share your data.
We combine information. We may combine information that we have collected offline with information we collect online. Or we may combine information we get from another party with information we already have. We may also aggregate your information with other consumers’ information to understand preferences and trends over time.
How do we share and disclose information?
We may share and disclose information (including Personal Information) as outlined below
- When it is necessary within the VIVIMOO Inc. for operational reasons such as the use of a group-wide support, manufacturing, logistic or IT infrastructure.
- We share your personal information with our carefully selected service providers who facilitate services to you on our behalf to fulfil our contractual obligations, or who otherwise assist us in carrying out the purposes we describe in this privacy policy. We have contracts in place with these providers that stipulate they cannot do anything with your personal information without instruction from us and fulfil their service via secure methods.
Our service providers include:
- Logistics and Transport providers who pack, ship, deliver and collect products to and from your delivery/home address
- Consumer Contact Centre who provide support to our consumers regarding our products and services
- Payment Service Providers
- IT Service Providers who host and manage our systems, applications and data storage
- Digital Marketing providers who invite you to share a review of our products or services after a purchase
- Debt collection agency should you breach the terms of your payment agreement
- We share data with companies that help us with our marketing and analytics efforts, including social media platforms, advertising networks, and ad tech companies. For example, we share information with Google Analytics to provide insights on how we can improve the performance of our website and your consumer experience. We may share email addresses or other contact information with social media platforms and partners so they can serve our advertising on their platform. Personal information received by these companies may also be subject to their privacy policies. More information on sharing through tracking tools and your choices are described in our Ad and Cookie Notice.
- We will share your personal information if required to do so by law enforcement authorities or regulatory bodies that have asserted a lawful right to access such information, to our legal counsel, or as necessary to protect our property, interests and rights.
- In the event of a sale of all or substantially all of our business or another similar transaction (such as a sale of a division or business unit), we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating and/or effecting a proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in the Policy.
For further information regarding how we share your personal information, please email info@vividmoo.com
How do we get information?
Our Privacy Policy is designed to provide you with information regarding the collection, usage, disclosure, and storage of your information when you engage in any of the following activities:
- Accessing or using our websites, which includes product order transactions, downloading materials such as product manuals and FAQs.
- Utilizing any of our products, services, or applications (collectively referred to as the "Services").
- Participating in research surveys or testing.
- Signing up to receive marketing communications or offers.
- Registering your products with us.
- Applying for a position with us.
We collect personal information from your devices. We use tracking tools like browser cookies, pixels, and web beacons to automatically collect information about you. To learn more about these tools and your choices, click here to read our Ad and Cookie Notice.
We receive information about you from other sources. Other parties may give us personal information about you. For example, we receive personal information from vendors we hire to work on our behalf. These other parties may also include business and marketing partners and social media platforms that give us information they have collected either directly or indirectly from you. We may also process information provided by third parties who have obtained your consent to share your data.
We combine information. We may combine information that we have collected offline with information we collect online. Or we may combine information we get from another party with information we already have. We may also aggregate your information with other consumers’ information to understand preferences and trends over time.
How do we use the information?
We will use your personal information in accordance with the applicable law. For example, we may use your personal information:
To perform a contract when you purchase goods from us. This includes:
- Creating a Customer Order Record
- Facilitating Financial Fraud checks
- Arranging for delivery or collection of your goods
- Registering and honoring your warranty
- Facilitation of a Payment Plan
- Notifying you of a Product Recall
- To respond to your request for support
Where it is necessary for our legitimate interests (or those of a service provider). This includes:
- Monitoring performance of our website
- Analyzing behavior patterns of visitors to our website
- Facilitation of recovering bad debt
- As part of our effort to keep our website secure
- Investigate and prevent fraudulent activities, unauthorized access to the website and services, and other illegal activities
- Inviting you to provide feedback, take a survey or write a product review following a purchase of goods
- Reviewing social media sites to see what our consumers are saying about us
- Arranging for delivery of promotional goods on behalf of a retailer or distributor
Where our products and apps may collect information. This includes:
- Collecting and analyzing statistics and usage data, performing aggregate data analyses
- Diagnosing and fixing technology problems, enhancing device performance, improving user experience
- Developing new products
- Providing maintenance notices to customers
- Providing personalized communications, including marketing and promotional messages, such as emails providing product order information when your device indicates a battery is low or may need replacement.
Where you provide consent. This includes:
- Subscription to our marketing and product communications, offers, competitions and/or product tips
- Participation in Consumer Insights or Product Review and Survey programs including focus groups, in-home testing and in-home research
Where we need to comply with a legal or regulatory obligation. This includes:
- Recording details of your requests regarding your personal information received
- Notifying you of changes to our Privacy Policy or Terms and Conditions
- Ensuring the personal information we hold about you is up to date and accurate
- Adherence to legislation regarding consumer rights and employment law
- Requests to disclose information to law enforcement or regulatory bodies
We may also anonymize, aggregate or otherwise strip any personal information or other information we collect of all personally identifying characteristics and may use or share that aggregated, anonymized data with third parties for any purpose we deem appropriate.
How do we get information?
Our Privacy Policy is designed to provide you with information regarding the collection, usage, disclosure, and storage of your information when you engage in any of the following activities:
- Accessing or using our websites, which includes product order transactions, downloading materials such as product manuals and FAQs.
- Utilizing any of our products, services, or applications (collectively referred to as the "Services").
- Participating in research surveys or testing.
- Signing up to receive marketing communications or offers.
- Registering your products with us.
- Applying for a position with us.
We collect personal information from your devices. We use tracking tools like browser cookies, pixels, and web beacons to automatically collect information about you. To learn more about these tools and your choices, click here to read our Ad and Cookie Notice.
We receive information about you from other sources. Other parties may give us personal information about you. For example, we receive personal information from vendors we hire to work on our behalf. These other parties may also include business and marketing partners and social media platforms that give us information they have collected either directly or indirectly from you. We may also process information provided by third parties who have obtained your consent to share your data.
We combine information. We may combine information that we have collected offline with information we collect online. Or we may combine information we get from another party with information we already have. We may also aggregate your information with other consumers’ information to understand preferences and trends over time.
How do you consent, update your preference, or opt-out of marketing communications?
You can manage your marketing communication preferences.
To consent and receive marketing communications:
- Provide your email address and phone number on our homepage under 'Sign me up'
- When making a purchase, registering your warranty, or joining our Product Reviewer program
To update your preferences or opt-out:
- Contact our customer services via email or phone
- Click 'Manage Preferences' or 'Unsubscribe' in received marketing emails
Please note: It may take up to ten (10) business days to process your request to unsubscribe from our marketing email communications, during which period you may continue to receive communications from us or our sister companies.
How do we get information?
Our Privacy Policy is designed to provide you with information regarding the collection, usage, disclosure, and storage of your information when you engage in any of the following activities:
- Accessing or using our websites, which includes product order transactions, downloading materials such as product manuals and FAQs.
- Utilizing any of our products, services, or applications (collectively referred to as the "Services").
- Participating in research surveys or testing.
- Signing up to receive marketing communications or offers.
- Registering your products with us.
- Applying for a position with us.
We collect personal information from your devices. We use tracking tools like browser cookies, pixels, and web beacons to automatically collect information about you. To learn more about these tools and your choices, click here to read our Ad and Cookie Notice.
We receive information about you from other sources. Other parties may give us personal information about you. For example, we receive personal information from vendors we hire to work on our behalf. These other parties may also include business and marketing partners and social media platforms that give us information they have collected either directly or indirectly from you. We may also process information provided by third parties who have obtained your consent to share your data.
We combine information. We may combine information that we have collected offline with information we collect online. Or we may combine information we get from another party with information we already have. We may also aggregate your information with other consumers’ information to understand preferences and trends over time.
How long do we retain your information?
We will retain personal information only for the duration necessary for the purposes outlined in this Policy and as required by law, including:
- The duration of your account with us
- Until you update your preferences or opt-out of marketing communications
- For facilitating product warranties and obligations related to your purchases
- Until the expiration of legal challenges or personal injury claim time limits related to the supply of goods
International Transfer of Personal Information
Personal information may be processed and transferred between countries where we operate, for operational reasons such as group-wide support, manufacturing, logistics, or IT infrastructure.
Your provided personal information may be transferred to countries outside of your jurisdiction, including Canada, the European Economic Area (EEA), the UK, and the United States. Additionally, if you reside outside of the United States, your information may be transferred to the United States. It's important to note that disclosure of your personal information may be obtained by federal, state, provincial, or local governments, courts, law enforcement, or regulatory agencies in the countries we and our third parties operate in, under their respective laws.
How do we get information?
Our Privacy Policy is designed to provide you with information regarding the collection, usage, disclosure, and storage of your information when you engage in any of the following activities:
- Accessing or using our websites, which includes product order transactions, downloading materials such as product manuals and FAQs.
- Utilizing any of our products, services, or applications (collectively referred to as the "Services").
- Participating in research surveys or testing.
- Signing up to receive marketing communications or offers.
- Registering your products with us.
- Applying for a position with us.
We collect personal information from your devices. We use tracking tools like browser cookies, pixels, and web beacons to automatically collect information about you. To learn more about these tools and your choices, click here to read our Ad and Cookie Notice.
We receive information about you from other sources. Other parties may give us personal information about you. For example, we receive personal information from vendors we hire to work on our behalf. These other parties may also include business and marketing partners and social media platforms that give us information they have collected either directly or indirectly from you. We may also process information provided by third parties who have obtained your consent to share your data.
We combine information. We may combine information that we have collected offline with information we collect online. Or we may combine information we get from another party with information we already have. We may also aggregate your information with other consumers’ information to understand preferences and trends over time.
Security of your personal information
We prioritize the security of your personal information by implementing reasonable physical, technical, and organizational measures to prevent loss, misuse, unauthorized access, or alteration.
Access to your information is limited to those with a genuine business need and is handled with confidentiality and authorization.
Information submitted via our website is encrypted, and electronic personal information is stored on secure servers.
While we take precautions, it's important for you to keep your user information secure. We cannot fully eliminate security risks associated with personal information, and no security measures can provide absolute protection.
Procedures are in place to address suspected data security breaches, and we will notify you and relevant regulators when legally required.
We will never ask for your password and advise against sharing it with anyone. If someone requests your password, please do not provide it and inform us immediately.
How do we get information?
Our Privacy Policy is designed to provide you with information regarding the collection, usage, disclosure, and storage of your information when you engage in any of the following activities:
- Accessing or using our websites, which includes product order transactions, downloading materials such as product manuals and FAQs.
- Utilizing any of our products, services, or applications (collectively referred to as the "Services").
- Participating in research surveys or testing.
- Signing up to receive marketing communications or offers.
- Registering your products with us.
- Applying for a position with us.
We collect personal information from your devices. We use tracking tools like browser cookies, pixels, and web beacons to automatically collect information about you. To learn more about these tools and your choices, click here to read our Ad and Cookie Notice.
We receive information about you from other sources. Other parties may give us personal information about you. For example, we receive personal information from vendors we hire to work on our behalf. These other parties may also include business and marketing partners and social media platforms that give us information they have collected either directly or indirectly from you. We may also process information provided by third parties who have obtained your consent to share your data.
We combine information. We may combine information that we have collected offline with information we collect online. Or we may combine information we get from another party with information we already have. We may also aggregate your information with other consumers’ information to understand preferences and trends over time.
Anlytics
Some of our websites may utilize third-party web and mobile application analytics services (e.g., Google Analytics and Adobe Analytics) to gain insights into your use of the Website and Services. These providers gather information on user visit frequency, page visits, previous site visits, and utilize this data to track website usage, generate reports, and share them with other services. The collected data may also be used to personalize ads within their advertising network. Their use and sharing of information collected about your website visits are governed by their terms of use and Privacy Policy.
Google:
Google Analytics Terms of Use and the Google Privacy Policy
Google offers an opt-out mechanism for the web available here.
Adobe:
Learn more about Adobe’s Privacy Policy by clicking here.
How can I Exercise My Rights?
Customers and users can access, correct, and update their information by directly accessing their created accounts or profiles.
If required by applicable law, you may have the right to request access to your information, request corrections or updates to your personal information, or ask for the deletion of your personal information where not legally required to retain it.
To cease receiving communication after giving consent, please email support@vividmoo.com to request removal from our consumer correspondence list. Even if you opt-out of sharing certain information, we may still contact you for transactional or administrative reasons.
To submit a consumer request or unsubscribe from marketing communications, please click here.
Links to Third Party Websites
The Websites may include links to and from third-party websites of partner networks, advertisers, merchants, retailers, and affiliates. If you visit these websites, please be aware that they have their own privacy policies, and we do not control or take responsibility for their content or how they collect and use your personal information.
Our websites may also feature social media buttons (e.g., "Like," "Tweet," or "Pin") from platforms like Facebook, Twitter, YouTube, Instagram, and Pinterest. Your interactions with these features are governed by the privacy policy of the respective company, not by our Privacy Policy. We do not endorse these Linked Sites, their services or products, or their content. We encourage you to review the privacy policy of each Linked Site you visit to understand how your information is collected, used, and protected.
Children
Our company is committed to ensuring the safety and privacy of our users, especially when it comes to children. We want to make it clear that our products and websites are not designed or intended for children. We take the protection of children's personal information very seriously, and we comply with the regulations set forth by the United States Children's Online Privacy Protection Act (COPPA).
In the event that we unintentionally collect personal information from children, we have strict procedures in place to address this issue. As soon as we become aware of any such data, we take immediate action to delete it from our systems. We understand the importance of safeguarding children's privacy and we are committed to doing everything within our power to protect it.
We believe that it is crucial to create a safe and secure online environment for all users, regardless of their age. We encourage parents and guardians to actively monitor their children's online activities and to educate them about the potential risks associated with sharing personal information online.
If you have any concerns or questions regarding our privacy practices, especially as they relate to children's personal information, please do not hesitate to contact us. We are here to address any issues and ensure that your privacy is protected.
Children
Our company is committed to ensuring the safety and privacy of our users, especially when it comes to children. We want to make it clear that our products and websites are not designed or intended for children. We take the protection of children's personal information very seriously, and we comply with the regulations set forth by the United States Children's Online Privacy Protection Act (COPPA).
In the event that we unintentionally collect personal information from children, we have strict procedures in place to address this issue. As soon as we become aware of any such data, we take immediate action to delete it from our systems. We understand the importance of safeguarding children's privacy and we are committed to doing everything within our power to protect it.
We believe that it is crucial to create a safe and secure online environment for all users, regardless of their age. We encourage parents and guardians to actively monitor their children's online activities and to educate them about the potential risks associated with sharing personal information online.
If you have any concerns or questions regarding our privacy practices, especially as they relate to children's personal information, please do not hesitate to contact us. We are here to address any issues and ensure that your privacy is protected.
Children
Our company is committed to ensuring the safety and privacy of our users, especially when it comes to children. We want to make it clear that our products and websites are not designed or intended for children. We take the protection of children's personal information very seriously, and we comply with the regulations set forth by the United States Children's Online Privacy Protection Act (COPPA).
In the event that we unintentionally collect personal information from children, we have strict procedures in place to address this issue. As soon as we become aware of any such data, we take immediate action to delete it from our systems. We understand the importance of safeguarding children's privacy and we are committed to doing everything within our power to protect it.
We believe that it is crucial to create a safe and secure online environment for all users, regardless of their age. We encourage parents and guardians to actively monitor their children's online activities and to educate them about the potential risks associated with sharing personal information online.
If you have any concerns or questions regarding our privacy practices, especially as they relate to children's personal information, please do not hesitate to contact us. We are here to address any issues and ensure that your privacy is protected.
Children
Our products and websites are not intended for children. If we discover that we have collected personal information (as defined by the United States Children’s Online Privacy Protection Act) from children, we will make every reasonable effort to delete such data. If unintentional collection of children’s personal information occurs, we will promptly delete it upon becoming aware.
Changes to the Privacy Notice
We will routinely review and revise this Notice, and we encourage you to check it regularly. If we make substantial changes to how we process your personal information, we will notify you by posting a notice on our websites or by sending an email (if you have provided your email details). Any significant changes in processing will take effect no earlier than thirty (30) days after notification through this Notice. This Notice was last reviewed and updated in Dec 2023.