Privacy Policy

We collect personal information directly from you. Some of the personal information we process is provided directly by you for one of the following reasons:

• You browse our websites
• You have purchased a product from one of our retailers and want to register your product or warranty
• You have contacted us for advice as you are interested in purchasing one of our products
• You have registered your product with us
• You subscribe to our marketing and product communications, offers, competitions and/or product tips
• You participate in a product review, research or testing
• You have contacted us to request customer support and / or technical assistance
• You have applied for a job with us
• You submit a request through our ‘exercise your rights’ web form

 

We collect personal information from your devices. We use tracking tools like browser cookies, pixels, and web beacons to automatically collect information about you. To learn more about these tools and your choices, click here to read our Ad and Cookie Notice.

We receive information about you from other sources. Other parties may give us personal information about you. For example, we receive personal information from vendors we hire to work on our behalf. These other parties may also include business and marketing partners and social media platforms that give us information they have collected either directly or indirectly from you. We may also process information provided by third parties who have obtained your consent to share your data.

We combine information. We may combine information that we have collected offline with information we collect online. Or we may combine information we get from another party with information we already have. We may also aggregate your information with other consumers’ information to understand preferences and trends over time.

 

Websites or Services:

“personal information “means any information about an individual from which that person can identified. We collect personal information about you in several ways depending on the services you use and the the information you choose to provide. We collect your information in the following ways:

 

When you visit our website, we or companies acting on our behalf may collect technical data about your equipment, browsing actions, and patterns. It may include your internet protocol (IP address), login data, browser type and version, time zone setting, country location, browser plug-in types, operating system, and platform. We may automatically collect your site when you access our apps or websites. We also collect information about your general location using your zip code, postcode, and internet protocol (IP) address. We collect this data using cookies, server logs, and similar technologies. We may also receive technical data about you if you visit other websites that employ our cookies. Please see our Ad and Cookie Notice for further details.

• If you order with us, we will collect your name, address, telephone number, email address, and payment information.
• Suppose you subscribe to our marketing product communications, offers, competitions and/or product tips without purchasing a product. In that case, we will only collect your email address and phone number based on your choice. We may use your email address for additional advertising purposes with our partners.
• If you contact our customer service contact center, your call, email, or chat may be recorded /stored for quality and training purposes.
• If you provide feedback via our post-contact survey, your results will be stored to help improve our services.
• Suppose you want to assist us by providing invaluable feedback on new and innovative products by participating in our Consumer Insights or Product Review program. In that case, we will collect your name and contact information. As part of these activities, we may collect personal information that includes your gender, age range, geographical location, household size, whether you have pets or children, and use social media. While this information may not directly identify you, it could do so when pieced together.
• If you interact with us on social media, what you post on Facebook, LinkedIn, Instagram, and Twitter sometimes includes data that has been put online and is publicly available. We aim to anonymize data collected through these platforms, but it is not always possible, and therefore, we may collect your personal information. These online and social media sites are governed by the privacy policy of the company providing the feature, not our Privacy Policy. You should carefully review those privacy policies before using these sites to ensure you are happy with how your personal information is being collected and shared (see the section below ‘Links to third party websites’).
• In connection with your employment application, we will collect, store, and use your cover letter and/or resume and any information you provide during an interview. As you progress through the recruitment process, we may collect further information to support your suitability for the role, including interview notes and behavioral assessments. If we make you a conditional offer, we must also contain proof of your identity, suitability to work, qualifications achieved, criminal record declaration, offenses, credit history, and references.
• We may receive aggregated demographic data that provide insights into the relative affluence of households from third-party data providers who help us give you a more relevant experience by enabling us to provide offers and more relevant services and advice.
• If you visit our office, you will record on Closed Circuit Television (CCTV), which is in operation for security and crime prevention/detection purposes. You will also be asked to sign a visitor’s book for Security and Health and safety purposes.
• Using the other pieces of personal information collected about you, we may draw inferences about you, reflecting what we believe to be your preferences, characteristics, and predispositions.

 

Registered products and apps:

Some of our products are equipped with intelligent technology, are Internet-enabled, or may operate through a VIVIDMOO mobile app, each of which may allow the product to transmit data wirelessly to VIVIDMOO.

We may collect function and use statistics, such as battery life and health, number of missions, the device identifier, Internet protocol (IP), and cleaning map of the environment accessible to specific models of the connected products.

When you register your product with a VIVIDMOO mobile app, the app may collect and maintain information about the product and app usage, feature usage, in-app transactions, technical specifications, crashes, and other information about how you use your innovative product and/or the app.

Our intelligent products do not transmit this information unless you register your device online, consent to use such information, and connect to WiFi or the Internet via another method. Using our intelligent products without WiFi transmission is possible simply by disconnecting your WiFi from the device or never connecting it.

Read our Ad and Cookie Notice, available here for more information about how we use cookies and your choices.

We will use your personal information in accordance with the applicable law. For example, we may use your personal information:

To perform a contract when you purchase goods from us. This includes:

• Creating a Customer Order Record
• Facilitating Financial Fraud checks
• Arranging for delivery or collection of your goods
• Registering and honoring your warranty
• Facilitation of a Payment Plan
• Notifying you of a Product Recall
• To respond to your request for support

Where it is necessary for our legitimate interests (or those of a service provider), this includes:

• Monitoring the performance of our website
• Analyzing behavior patterns of visitors to our website

 

• Facilitation of recovering bad debt
• As part of our effort to keep our website secure
• Investigate and prevent fraudulent activities, unauthorized access to the website and services, and other illegal activities
• Inviting you to provide feedback, take a survey or write a product review following a purchase of goods
• Reviewing social media sites to see what our consumers are saying about us
• Arranging for delivery of promotional goods on behalf of a retailer or distributor

Where our products and apps may collect information. This includes:

• Collecting and analyzing statistics and usage data, performing aggregate data analyses
• Diagnosing and fixing technology problems, enhancing device performance, improving user experience
• Developing new products
• Providing maintenance notices to customers
• Providing personalized communications, including marketing and promotional messages, such as emails providing product order information when your device indicates a battery is low or may need replacement.

 

Where you provide consent. This includes:

• Subscription to our marketing and product communications, offers, competitions and/or product tips
• Participation in Consumer Insights or Product Review and Survey programs, including focus groups, in-home testing, and in-home research

 

Where we need to comply with a legal or regulatory obligation. This includes:

• Recording details of your requests regarding the personal information received
• Notifying you of changes to our Privacy Policy or Terms and Conditions
• Ensuring the personal information we hold about you is up-to-date and accurate
• Adherence to legislation regarding consumer rights and employment law
• Requests to disclose information to law enforcement or regulatory bodies

 

We may also anonymize, aggregate, or otherwise strip any personal information or other information we collect of all personally identifying characteristics and may use or share that aggregated, anonymized data with third parties for any purpose we deem appropriate.

We may share and disclose information (including Personal Information) as outlined below.

• When necessary within the VIVIDMOO Group for operational reasons such as group-wide support, manufacturing, logistics or IT infrastructure.
• We share your personal information with our carefully selected service providers who facilitate services to you on our behalf to fulfill our contractual obligations or who otherwise assist us in carrying out the purposes we describe in this privacy policy. We have contracts with these providers that stipulate they cannot do anything with your personal information without instruction from us and fulfill their service via secure methods.

 

Our service providers include:

• Logistics and Transport providers who pack, ship, deliver, and collect products to and from your delivery/home address
• Consumer Contact Centre, who provide support to our consumers regarding our products and services
• Payment Service Providers
• IT Service Providers who host and manage our systems, applications, and data storage
• Digital Marketing providers who invite you to share a review of our products or services after a purchase
• Debt collection agency should you breach the terms of your payment agreement

 

• We share data with companies that help us with our marketing and analytics efforts, including social media platforms, advertising networks, and ad tech companies. For example, we share information with Google Analytics to provide insights on how we can improve the performance of our website and your consumer experience. We may share email addresses or other contact information with social media platforms and partners so they can serve our advertising on their platforms. Personal information these companies receive may also be subject to their privacy policies. More details on sharing through tracking tools and your choices are in our Ad and Cookie Notice, available here.
• We will share your personal information, if required by law enforcement authorities or regulatory bodies that have asserted a lawful right to access such data, to our legal counsel or as necessary to protect our property, interests, and ownership.
• In the event of a sale of all or substantially all of our business or another similar transaction (such as a sale of a division or business unit), we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information to evaluate and/or effect a proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in the Policy.

 

For further information regarding how we share your personal information, please email info@vividmoo.com

We will only keep personal information for as long as is necessary for the purposes we have collected it and described in this Policy, and as required by law, such as:

• For the duration that you have an account with us
• Until you update your preferences or opt-out of receiving marketing communications (eNewsletters, competitions and/or product tips) for which you previously provided consent
• For the time when you have purchased a product from us to facilitate your warranty and our obligations
• Until the time limit for any legal challenges to the supply of the goods or personal injury claim has expired

 

International Transfer of Personal Information

VIVIDMOO is a global company. Our headquarters is in the United States, with several offices worldwide. The personal information we collect here in the United States may be stored, processed, and transferred between any of the countries in which we operate due to our global systems, processes, and procedures for operational reasons such as group-wide support, manufacturing, logistics, or IT infrastructure.

Personal information you provide may be transferred to countries outside of the United States or your jurisdiction of residence, including Canada, the European Economic Area (EEA), and the UK. Likewise, if you reside outside of the United States, your information may be transferred to the United States. The United States and the countries we and our third parties operate in, federal or state, provincial or local governments, courts, law enforcement, or regulatory agencies may be able to obtain disclosure of your personal information under the federal form or local laws of the country.

 

Security of your personal information

We always do our best to keep your personal information safe. To achieve this, we take reasonable physical, technical, and organizational steps to help prevent the loss, misuse, unauthorized access or alteration of your personal information.

We limit access to your personal information to those with a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

The information you submit via our website is encrypted, and we store all electronic personal information on servers to the security standards appropriate to the risk.

While we can take precautions to protect your personal information, you must keep your passwords, account details, and other user information secure and confidential. Even though we have taken steps to help protect the personal data in our control, you should know that we cannot eliminate security risks associated with personal information. No security measures can provide absolute protection. We cannot promise or warrant the security of any information you provide.

We have procedures in place to deal with suspected data security breaches. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

We will NEVER contact you and ask you to provide us with your password. Nor will we require it if you contact our customer services team by telephone, email, or live chat. If someone asks you for this do NOT give them your password, and please let us know this has happened.

 

Analytics

On some of our websites, we also may utilize third-party web and mobile application analytics services (such as Google Analytics and Adobe Analytics) better to understand your use of the Website and Services. These providers collect information such as how often users visit the Websites, what pages they visit, and what other sites they use before visiting. They use the data collected to track and examine the Websites' use, prepare reports on their activities, and share them with other services. They may use the data collected on the Websites to contextualize and personalize the ads of their advertising network. Their ability to use and share information collected about your website visits is restricted by their terms of use and Privacy Policy.

Google:

Google Analytics Terms of Use and the Google Privacy Policy

Google offers an opt-out mechanism for the web, available here.

Adobe:

Learn more about Adobe’s Privacy Policy by clicking here.

You can set your preferences for receiving marketing communications.

To provide consent and ‘opt-in’ to receive marketing communications:

• You can ask us to keep you updated with new products and offers by entering your email address and phone number on our homepage under ‘Sign me up'
• When you purchase a product from us
• When you register your warranty
• When you join our Product Reviewer program

 

To update your preferences or ‘opt-out’ from receiving marketing communications:

• Contact our customer services via email or phone stating what communications you would like to receive or that you no longer want to receive any communications from us
• Click ‘Manage Preferences’ or ‘Unsubscribe’ on the marketing communication email that you received

 

Please Note: It may take up to ten (10) business days to process your request to unsubscribe from our marketing email communications. During this period, you may continue to receive communications from us or our sister companies.

 

International Transfer of Personal Information

VIVIDMOO is a global company. Our headquarters is in the United States, with several offices worldwide. The personal information we collect here in the United States may be stored, processed, and transferred between countries where we operate due to our global systems, processes, and procedures for operational reasons such as group-wide support, manufacturing, logistics, or IT infrastructure.

Personal information that you provide may be transferred to countries outside of the United States or your jurisdiction of residence, including Canada, the European Economic Area (EEA), and the UK. Likewise, if you reside outside of the United States, your information may be transferred to the United States. The United States and the countries we and our third parties operate in, federal or state provincial or local governments, courts, law enforcement, or regulatory agencies may be able to obtain disclosure of your personal information under the federal, state, or local laws of the country.

 

Security of your personal information

We always do our best to keep your personal information safe. To achieve this, we take reasonable physical, technical, and organizational steps to help prevent the loss, misuse, unauthorized access or alteration of your personal information.

We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

The information you submit via our website is encrypted, and we store all electronic personal information on servers to the security standards appropriate to the risk.

While we can take precautions to protect your personal information, you must keep your passwords, account details and other user information secure and confidential. Even though we have taken steps to help protect the personal data in our control, you should know that we cannot eliminate security risks associated with personal information. No security measures can provide absolute protection. We cannot promise or warrant the security of any information you provide.

We have procedures in place to deal with suspected data security breaches. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

We will NEVER contact you and ask you to provide us with your password. Nor will we require it if you contact our customer services team by telephone, email, or live chat. If someone asks you for this, do NOT give them your password, and please let us know this has happened.

 

Analytics

On some of our websites, we also may utilize third-party web and mobile application analytics services (such as Google Analytics and Adobe Analytics), to better understand your use of the Website and Services. These providers collect information such as how often users visit the Websites, what pages they visit and what other sites they used prior to visiting, and use the data collected to track and examine the use of the Websites, to prepare reports on its activities and share them with other services. They may use the data collected on the Websites to contextualize and personalize the ads of its own advertising network. Their ability to use and share information collected about your visits to the Websites is restricted by their terms of use and Privacy Policy.

Google:

Google Analytics Terms of Use and the Google Privacy Policy

Google offers an opt-out mechanism for the web available here.

Adobe:

Learn more about Adobe’s Privacy Policy by clicking here.

You (our customers and users) may access, correct, and/or update your information by directly accessing any accounts or profiles you created with us.

Where required by applicable law, you may have the right to request access to information that we hold about you, request corrections or updates to your personal information, or, in some cases, ask us to delete your personal information to the extent that we are not required to retain it by law.

If you have previously given consent to be contacted by us and no longer wish to be, please email us at info@vividmoo.com requesting that we remove you from our list of consumers who receive correspondence from the Websites or Vividmoo. Even if you opt out of sharing your mailing address and general shopping activity, we may still communicate with you using the contact information we have on file regarding your use of the Websites, the status of your orders or your account, or for similar transactional or administrative reasons.

Please click here to submit a Consumer request or unsubscribe from our marketing communications.

For California Residents

If you are a California resident, the information below applies to you. Certain terms used in this section have the meanings given to them in the California Consumer Privacy Act of 2018 (“CCPA”) and the California Consumer Privacy Rights Act (“CPRA”) of 2020.

 

1. Categories of Personal Information Collected: The personal information that Vividmoo collects, or has collected from consumers in the 12 months prior to the effective date of this disclosure, fall into the following categories established by the California Privacy Rights Act:

 

• Identifiers such as your name, address, telephone number and email address
• Information such as credit card details
• Commercial information such as purchase details and history
• Technical data about your equipment, browsing actions and patterns
• Geolocation data, such as the location of your device
• Audio, visual, or similar information such as recording of customer service calls
• Inferences drawn from any of the above such as user preferences or characteristics

 

1. Categories of personal information disclosed for a business purpose: We may share the personal information collected with the third-party service provider:

• Identifiers for providing service and support, processing or fulfilling orders and transactions, verifying customer information, processing payments, or providing similar services
• Technical or internet data to detect security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity
• Commercial information to verify or maintain the quality or safety of a product
• Internet user or traffic data

We share your personal information with our carefully selected service providers who facilitate services to you on our behalf to fulfill our contractual obligations or who otherwise assist us in carrying out the purposes we describe in this privacy policy. We have contracts with these providers stipulating they cannot do anything with your personal information without our instruction and fulfill their service via secure methods.

For information about our service providers, please refer to this Policy's section, “How do we share and disclose information?”.

 

1. Privacy Rights: Users may access, correct, and/or update your information by directly accessing any accounts or profiles you created with us.

• Access Right- To disclose Personal Information, or Categories of Personal Information, we collect, use and disclose
• Deletion Right- To request the deletion of Personal Information we have collected from you
• Right to data portability. To request the transfer of your personal information to you or a third party you have chosen, your personal information must be in a structured, commonly used, machine-readable format. Please note that this right only applies in certain circumstances.
• Opt-out Right / Do Not Sell My Personal Information: CCPA sets forth specific obligations for businesses that “sell“ personal information to third parties. You can request that we not sell your personal information. For purposes of this Privacy Policy, “sell” means selling your personal information to an outside party for monetary or other valuable consideration, subject to certain exceptions outlined in applicable California law. Please note: you must review our Ad and Cookie Notice, available here, and visit https://optout.privacyrights.info to opt out of specific uses of cookies for advertising purposes. Your selections are particular to your device, website, and browser and are deleted whenever you clear your browser’s cache.
• If you wish to exercise these rights, please click here.

 

1. Non-discrimination: VIVIDMOO will not discriminate against consumers for exercising their rights under the CCPA/CPRA.

 

Verification and Authorized Agents: We will verify your identity before responding to your requests. The verification steps may vary depending on the sensitivity of your personal information. You may designate an authorized agent to request on your behalf. When submitting the request, the authorized agent must be identified as an authorized agent.

 

For Nevada Residents

Nevada law gives Nevada consumers the right to request that a company not sell their personal information to certain other parties for monetary consideration.  This right applies even if their personal information is not currently being sold.  If you are a Nevada consumer and wish to exercise this right, please submit your request by filling out the form after clicking here.

 

Children

Our products and our websites are not designed for children. Suppose we become aware that we have collected personal information (as defined by the United States Children’s Online Privacy Protection Act) from children. In that case, we make every reasonable effort to delete such data.

If we do unintentionally collect children’s personal information, we will delete it as soon as we become aware.

 

Links to Third Party Websites

The Websites, from time to time, contain links to and from third-party websites of our partner networks, advertisers, partner merchants, retailers, and affiliates. If you follow a link to any of these websites, please note that these websites have their privacy policies. We do not have control over and are not responsible for the content of those sites or how the third parties responsible for them collect and use your personal information. Additionally, our websites may include social media features such as Facebook, Twitter, YouTube, Instagram, and Pinterest buttons (such as “Like,” “Tweet” or “Pin”). Your interactions with these features are governed by the company's privacy policy providing the quality, not by our Privacy Policy. We do not endorse any of these Linked Sites, the services or products described or offered on such Linked Sites, or any of the content contained on the Linked Sites. We encourage you to seek out and read the privacy policy of each Linked Site you visit to understand how the information collected about you is used and protected.

You can contact us by email info@vividmoo.com, and online via our web form.


To submit a Data Subject or Consumer request or to unsubscribe from our marketing communications, Please click here

For other data privacy questions or requests, please email us at  info@vividmoo.com or mail to the address listed above to the attention of “The privacy-Team.”