Return & Refund Policy

90-Day Returns, Refunds, and Exchanges Policy 

Updated: Dec. 12, 2023

Money-Back Guarantee

• All purchases made directly from Vividmoo Inc. online come with a 90-day money-back guarantee.
• Products purchased under this guarantee can be returned within 90 days of receipt for a full refund of the purchase price (excluding original processing and handling fees).
• Refunds will be issued for the purchase price, and product exchanges are not provided.

Return Process

• Return the item within 90 days of receipt, along with the original receipt and a signed letter including your full name, telephone number, address, and reason for return.
• Contact our customer service center to request a pre-paid mailer for your return at service@vividmoo.com.

Return Exceptions

• Worn, used, or altered merchandise cannot be accepted for return or exchange.
• Merchandise showing physical damage is not covered under this policy.

Refund Process

• Once the merchandise meets resale conditions, we will process the refund within 3 working days.
• Shipping and handling charges are non-refundable, and you are responsible for any related shipping expenses for machines and/or parts.
• Warranty claims, extended warranty, or Value-Added Service (VAS) cards are subject to their respective terms and conditions.
• PayPal Refunds

Paypal Refunds

• For purchases made through PayPal, refund payments will be processed through PayPal.
• If the PayPal account is closed or unable to receive funds, a bank check will be issued, potentially causing a delay in refund receipt.

For further inquiries about our 90-day return policy, please email us at service@vividmoo.com. Note that this policy is separate from the manufacturer's warranty, which remains valid beyond the 90-day return policy.