60-Day Returns, Refunds, and Exchanges Policy

Updated: October 10, 2018

When any purchase is made directly from Vividmoo Inc., online centers specifically include a 60-day money-back guarantee. Products purchased according to such offers may be returned within 60 days of receipt of the product for a full refund of the purchase price (not including any original processing and handling fees). Vividmoo will refund the purchase price but not provide a product exchange. Suppose you are not completely satisfied with your purchase. In that case, you may exercise the 60-day money-back guarantee by following the instructions below: 

How To Return An Item

  1. You must return the item within 60 days of receipt of the product, along with the original receipt and a signed letter stating your full name, telephone number, address, and the reason for the return. Don't hesitate to contact our customer service center to request a pre-paid mailer for your return by mailing us at services@vividmoo.com.
  2. Ship your returned item to the address provided on your pre-paid mailer.

Return Exceptions

Merchandise that has been excessively worn, used, or altered will not be accepted for return or exchange. Merchandise showing malicious physical damage is not covered under this policy.

Unless otherwise stated, shipping and handling charges are not refundable. You shall bear all expenses related to shipping charges on machines and/or parts.

Additionally, we will provide refund payments through PayPal for purchases made via PayPal. If the PayPal account used to place the order has been closed or is unable to receive funds, we will issue a bank check, and receipt of the refund may be delayed. Please contact our customer service representatives to obtain further PayPal refund assistance.

If you have any questions about our 60-day return policy, please email us at services@vividmoo.com.

This policy is separate from the manufacturer's warranty, which continues even after this 60-day return policy expires.