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90-Day Returns, Refunds, and Exchanges Policy 

Updated: Dec. 12, 2023

Money-Back Guarantee

  • All purchases made directly from Vividmoo Inc. online come with a 90-day money-back guarantee.
  • Products purchased under this guarantee can be returned within 90 days of receipt for a full refund of the purchase price (excluding original processing and handling fees).
  • Refunds will be issued for the purchase price, and product exchanges are not provided.

Return Process

  • Return the item within 90 days of receipt, along with the original receipt and a signed letter including your full name, telephone number, address, and reason for return.
  • Contact our customer service center to request a pre-paid mailer for your return at service@vividmoo.com.

    Return Exceptions

    • Worn, used, or altered merchandise cannot be accepted for return or exchange.
    • Merchandise showing physical damage is not covered under this policy.

    Refund Process

    • Once the merchandise meets resale conditions, we will process the refund within 3 working days.
    • Shipping and handling charges are non-refundable, and you are responsible for any related shipping expenses for machines and/or parts.
    • Warranty claims, extended warranty, or Value-Added Service (VAS) cards are subject to their respective terms and conditions.
    • PayPal Refunds

    Paypal Refunds

    • For purchases made through PayPal, refund payments will be processed through PayPal.
    • If the PayPal account is closed or unable to receive funds, a bank check will be issued, potentially causing a delay in refund receipt.

    For further inquiries about our 90-day return policy, please email us at service@vividmoo.com. Note that this policy is separate from the manufacturer's warranty, which remains valid beyond the 90-day return policy.